Call Center Solutions                                           704-227-7020

Stablenet’s contact center solutions improve and simplify communications.

At Stablenet, we know that contact center management is critical to your company’s success. That’s why we offer a wide range of call center solutions for businesses of every kind and every size. From small, informal workgroups to large contact center support systems, our VoIP call centers connect your agents to callers through a single call resolution that allows agents to communicate both externally and internally using voice, email, Instant Messaging, Web chat, and video.

Agents and supervisors can now have access to continuously updated contact center technology such as powerful dashboard, routing and reporting options, and management capabilities. These benefits can make managing your customer relationships easier and more cost effective than ever before.

• The lowest total cost of ownership (TCO) in the industry.
  VoIP contact center solutions save money by streamlining business processes, reducing agent costs, eliminating missed calls and putting critical information at the agent’s fingertips; the customer contact center pays for itself within a year.
• No downtime.
  Redundancy and virtualization combined with high availability and disaster recovery features help protect the IP call center from system failures.
• Advanced routing capabilities.
  The contact center software routes calls to the right agent based on specific criteria, such as need, location, status, service level, and wait-time.
• Easy to use and maintain. Highly reliable.
  In the event of a WAN failure, the system continues to place and receive calls without any disruption in communication. Agents and supervisors seamlessly transfer over to the standby contact center.
• Stablenet’s expert contact center support.
  We’re experts at identifying your company’s specific communication needs and unifying the flow of critical communications in your unique environment. Our consultants and certified engineers act as an extension of your company, giving you all the benefits of a large dedicated IT department at a fraction of the cost.

Lower costs. Better customer experience. That’s how Stablenet's unified contact center enterprise will help turn your contact center into a revenue center.